Frequently Asked Questions

TrackFluenz is a powerful link tracking and analytics platform that helps businesses and marketers understand their audience, optimize campaigns, and drive better results through data-driven insights. It allows you to create branded short links, track clicks, and analyze performance across multiple channels.

Our platform is ideal for marketers, businesses, content creators, agencies, and anyone who wants to track and analyze link performance to improve their marketing efforts. Whether you're running email campaigns, social media marketing, or paid ads, TrackFluenz helps you understand what's working.

You can reach our support team through email at support@trackfluenz.com. We're here to help you with any questions about the platform, technical issues, or account inquiries.

Simply click on the 'Get Started' button on our homepage and follow the sign-up process. You can sign up with your email address and create a password, or use providers like Google and Facebook for quick registration.

Yes! We offer a free plan with basic features to get you started. You can upgrade to Pro or Enterprise plans as your needs grow. The free plan includes a limited number of monthly clicks and custom domains.

After creating your account, navigate to your dashboard and click 'Create Link'. Enter your long URL, customize your short code, and optionally add UTM parameters, campaign details, or set link expiration. Your tracking link will be ready instantly.

UTM (Urchin Tracking Module) parameters are tags you add to your URLs to track where your traffic is coming from. You can add utm_source, utm_medium, utm_campaign, utm_term, and utm_content parameters to your links. This helps you understand which marketing channels and campaigns are driving the most clicks.

We offer flexible plans starting from free for basic use, with Pro and Enterprise tiers for growing businesses. Each plan includes different limits for monthly clicks and custom domains. Visit our pricing page for detailed information on features included in each plan.

Plan limits include monthly click limits (how many times your links can be clicked) and custom domain limits (how many branded domains you can use). Free plans have basic limits, while Pro and Enterprise plans offer higher limits. You can view your current usage and limits in your account settings.

Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features and higher limits. When downgrading, the change takes effect at the end of your billing cycle.

We bill monthly or annually depending on your preference. You can manage your billing information, view invoices, and update payment methods from your account settings. We support multiple currencies for international customers.

Absolutely! When creating a link, you can specify a custom short code (slug) for your URL. This helps create memorable, branded links that are easy to share. Custom short codes must be unique within your account.

Yes! You can set an expiration date for any link. After the expiration date, the link will no longer redirect to your destination. This is useful for time-limited campaigns, promotional offers, or temporary content.

Yes, you can add password protection to any link. When someone clicks on a password-protected link, they'll be prompted to enter the password before being redirected. This is useful for sharing sensitive or private content.

You can organize your links using campaigns. Create campaigns to group related links together, then assign each link to a campaign. You can also add titles and descriptions to links for better organization and identification.

Go to Settings → Domains and click 'Add Domain'. Enter a subdomain you own (e.g., links.yourcompany.com). You'll need to add two DNS records: a TXT record to verify domain ownership, and a CNAME record to point your domain to our servers so link redirects work. Both records are shown in the setup dialog with copy buttons for easy setup.

After adding your domain, we provide a unique TXT record that you add to your domain's DNS settings to prove ownership. You'll also need to add a CNAME record pointing your domain to our servers — this is what makes link redirects work on your custom domain. Once both records are added, click 'Verify' in our dashboard. Verification typically takes a few minutes but can take up to 24-48 hours depending on DNS propagation.

We recommend using a subdomain like links.yourcompany.com because CNAME records — which are required to point your domain to our servers — do not work on root/apex domains (e.g., yourcompany.com) per the DNS specification. If you must use a root domain, check if your DNS provider supports ALIAS records or CNAME flattening (Cloudflare supports this). Most traditional DNS providers like GoDaddy and Namecheap do not offer this option.

Yes! We automatically request SSL certificates for your custom domains. You can monitor the SSL status in your domain settings. Once issued, your branded links will be served over HTTPS for secure connections.

Yes, you can set a default domain that will be used for all new links you create. This is useful if you have multiple custom domains. You can change your default domain at any time in Settings → Domains.

We provide comprehensive analytics including: total clicks, unique clicks, geographic data (country, region, city), device information (device type, OS, browser), referrer sources, and click timelines. All data is available in real-time.

Yes! Our analytics show you the geographic distribution of your clicks, including country, region, and city-level data. You can see which locations are generating the most traffic and tailor your campaigns accordingly.

We track device type (desktop, mobile, tablet), operating system (Windows, macOS, Linux, iOS, Android, etc.), and browser (Chrome, Firefox, Safari, Edge, etc.). This helps you understand how different audiences interact with your links.

Navigate to the Campaigns section in your dashboard to see performance metrics for each campaign. You can view total links, clicks, unique clicks for each campaign. This helps you measure the effectiveness of your marketing initiatives.

Yes! You can filter all analytics data by custom date ranges. Choose from preset options like today, last 7 days, last 30 days, or set custom start and end dates. This makes it easy to analyze performance for specific time periods.

We take security seriously. All data is encrypted in transit and at rest using industry-standard encryption. We use JWT (JSON Web Tokens) for secure authentication and our servers are hosted in secure data centers with daily backups.

Our platform uses a multi-tenant architecture, which means each organization (tenant) has its own isolated workspace. Your data is completely separated from other users, ensuring privacy and security for your campaigns and analytics.

Click 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link. For security, these links expire after 1 hour. If you don't receive the email, check your spam folder or contact support.

Yes, you can delete your account from Settings → Account. Note that this action is irreversible and all your data, including links, campaigns, and analytics, will be permanently deleted.